Personalisation
Personalisation and Mental Health Brokerage
From the start of 2012 Brent Mind will be providing Personalised Brokerage Service through our Nucleus project.
It is now twenty years since the concept of care in the community became a reality. Long stay institutions closed and patients were re-integrated into society. With the transfer of responsibility for care from hospitals to multi disciplinary community mental health teams came recognition that new models of support were necessary to promote wellbeing and recovery. The care programme approach was developed to address both psychiatric and medication reviews and physical needs such as housing and finance.
Charities such as Mind felt that the model fell far short of helping service users to manage their own lives and realise their full potential rather than just be "treated" for "problems". The recovery model is designed to provide the support to achieve this.
In order for service users and their carers to move towards independent living a process was needed for service users to design, choose and purchase the services that addressed their individual needs and goals as full citizens active in the community.
Following on years of consultation and legislation designed to move the process forward for all vulnerable people who use support services 'Our Health, Our Care, Our Say' was published in 2006.
There is a seven step programme towards engaging with either Direct Payments for individual purchases or Personal Budgets to address repeating or ongoing needs.
1. Money - Finding Out How Much
2. Making a Plan
3. Getting the Plan Agreed
4. Organising the Money
5. Organising the Support
6. Living Life
7. Reviewing How the Plan is Working
These are simple concepts that require a lot of work and knowledge of how things work to get it right.
Nucleus has the skills, knowledge and specialist training to work with service users and their supporters through any or all of the steps.
Nucleus is best placed to provide the emotional support, motivation and reinforcement to help the service users and their supporters through the process of change and maintenance of control. It can broker the service, organise the invoicing, facilitate and monitor the reviewing process and provide comprehensive reporting to those agencies involved in the welfare of the service user. Most importantly, Nucleus have many years experience of listening to and helping to provide the support that people with mental health needs know helps them.
Nucleus have devised and tailored models of support to help and support anyone with mental health concerns in budget management, accessing support - financial, social and practical.
